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No‑Return Policy for Digital Items (UK‑Compliant)

This policy applies to all digital products, including downloadable files, software, digital media, templates, and other electronically supplied content.

1. Statutory Consumer Rights

Consumers in the UK have rights under the Consumer Rights Act 2015, which cannot be restricted or removed. A business cannot display or enforce a blanket “no refunds” rule that contradicts these rights.  

Digital content must be:

• Of satisfactory quality
• Fit for a particular purpose
• As described

If digital content fails to meet these standards, the consumer is entitled to a repair, replacement, or refund, depending on the circumstances.  martintaggart.com

2. When Refunds Are Not Available

Refunds are not provided in the following situations:

• Change of mind after purchase, once the digital item has been downloaded, accessed, or streamed.
• Accidental purchase where the digital item has already been accessed.
• Compatibility issues arising from the consumer’s device or software environment when the product description clearly stated system requirements.
• User error, including deletion, loss of access due to forgotten credentials, or misuse of the digital item.

Under UK law, digital content is exempt from the standard 14‑day cooling‑off period once the consumer has given explicit consent to immediate access and acknowledged that this waives their right to cancel.  

3. When Refunds May Be Given

A refund will be issued if:

• The digital item is faulty, corrupted, or cannot be accessed due to an issue with the product itself.
• The item is not as described in the listing or marketing materials.
• The business cannot provide the digital content as promised.

These rights cannot be excluded by any policy. 

4. Access and Delivery

Digital items are considered “delivered” once:

• A download link is provided,
• Access is granted, or
• The file is successfully sent electronically.

Once delivery occurs and the consumer has begun downloading or streaming, the right to cancel is normally lost if consent was given.

5. Customer Responsibilities

Customers are responsible for:

• Ensuring their device meets the stated technical requirements
• Backing up downloaded files
• Using the digital item in accordance with licensing terms
• Providing accurate contact and account information

6. Fraud Prevention

To protect digital products from misuse, refunds may be refused where:

• There is evidence of download or access, and
• The customer claims non‑receipt or attempts to reverse payment after use.

This is consistent with UK consumer protection rules, provided statutory rights remain intact.

7. How to Request Support

If a customer believes the digital item is faulty or misdescribed, they should contact support with:

• Order details
• Description of the issue
• Screenshots or error messages (if applicable)

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